Refund Policy

At PrimeBiome™, customer satisfaction is our priority. We proudly stand by the quality and effectiveness of our products and want every customer to feel confident in their purchase.

If, for any reason, you are not completely satisfied with your PrimeBiome™ order, you are protected by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee
You can request a full refund within 60 days from your delivery date—even if you’ve used some of the product. We gladly accept both opened and unopened bottles as part of our refund process, provided that all remaining products are returned in their original packaging and condition.

How to Request a Refund
Return all unused and opened bottles (up to two opened bottles per order are allowed) to our returns address below within 60 days of the delivery date.

Include your packing slip or a note containing:

Your full name
Email address
Order number
Shipping address

Send your package using a trackable shipping method—this serves as proof of return.

Return shipments marked as “Refused” or “Return to Sender” are not guaranteed to reach our facility and may affect your refund eligibility.

Return Address
PRIMEBIŌME RETURNS CENTER
Fulfillment Department
19655 East 35th Drive, Suite #100
Aurora, CO 80011
United States

Refund Process
Once your return is received and inspected, your refund will be issued to your original payment method within 3–5 business days. Shipping and handling fees are non-refundable, and return shipping costs are the customer’s responsibility.

Important Notes
Refunds are only valid for purchases made through our official website: https://primebiome-sale.us/.

Products purchased through third-party sellers or unauthorized distributors are not covered by this refund policy.

For assistance or to expedite your refund, please email our support team at support@primebiome-sale.us with your tracking number and order details.

We value your trust and are committed to providing a risk-free experience when trying PrimeBiome™.